Adobe Systems White Paper Sample

Most organizations are all too familiar with the continuing pain of paper. Paper documents are difficult to manage, prone to getting lost or misfiled, and are becoming obsolete, as the newest definitions of “documents” include multimedia files built when someone drags and drops text, graphics, audio, and video into a rich PDF format.

Paper is also costly, such as when customer service deteriorates because a call center rep must riffle through unorganized file folders to find information requested by an important customer. One systems integrator that specializes in document and imaging solutions estimates that a successful transition to electronic files saves his customers an average of 18–30% in staff time and materials costs compared to paper documents.

But organizations can’t count on digital-document success simply by launching systems that scan paper-based information into an electronic format or even by implementing a comprehensive ECM application. Done incorrectly, these attempts to tame paper and digital content may ultimately compromise an organization’s overall business efficiency with redundant and incompatible solutions that actually make it harder to find, secure, and put important information to use.

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